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Criteria And Conditions For Online Booking

I. Applicability:

The conditions below apply separately to the function of purchasing tickets online at the website. When using Pacific Airlines’ online booking facility to make a reservation, you accept the present Conditions of online Booking. If this is not your intention and/or you disagree with any part of these applicable terms and conditions, please STOP USING Pacific Airlines’ online booking facility.

II. Conditions of Using Online Booking Facility

A. The online booking facility is only for your personal and non-commercial use. You are not permitted to modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from the online booking facility.

B.You must confirm and ensure that you are of the right age when using the online ticketing function to ensure compliance with the Conditions of Use stated herein and have full rights and capacity as prescribed by law to Enforce behaviors related to the use of this feature. You accept financial obligations for any use of your own website or any individual or organization using your name and account. You must control the use of the online ticketing feature using your registered account. You must ensure that all information provided by you or your family members when using this feature is true and correct.

III. Rules for Booking

A. Reservations can be made for up to 9 passengers (including infants) per booking.

  • Adults: From 12 years old at the time of travel on the first flight.
  • Children: From 2 to under 12 years old at the time of travel on the first flight.
  • Infants: From 7 days to under 2 years old at the time of travel on the first flight.

B. Children must be accompanied by adults booked in the same reservation.

C. Infants without a seat will be issued a ticket at a discount of 90% off applicable adult fare.

D. Infants with a seat are currently not accepted for booking.

E. Children will be issued a ticket at a discount of 10% off applicable adult fare.

F. Passengers under 12 years old traveling alone are required to provide a commitment letter of legitimate representative to operating airlines.

G. Reservations online are made when rates and seats are available. The fare on the website is only applicable for purchases on the website, subject to the Fare Types & Rules  and other regulations of Pacific Airlines.

H. Your reservation will not be guaranteed until payment is successful.

IV. Rules for Fares, Taxes and Fees

A. Total fares payments include all airport and passenger taxes, fees and charges applicable for the entire itineraries. However, some airport service charges may not be included due to the airport’s policy.

B. Pacific Airlines headquarter is located in Vietnam, Pacific Airlines shall not be responsible for any fees that may be levied by the issuing bank of your payment method while purchasing tickets on our website. Please check with your issuing bank for details of the fees if any.

V. Rules for International Payment Card Verification

A. Pacific Airlines only requires card verification for selected transactions. If your transaction is flagged for verification, you will receive an email to the address registered at the time of payment or our staffs may request verification at the airport.

B. For ticket change/reroute, the cardholder is required to present the payment card, e-ticket and passport for verification of payment card at Pacific Airlines office.

VI. Rules for Refund, Reroute, Change and Online Supports

A. If you do not receive the booking confirmation email within 30 minutes of successful payment, please contact Pacific Airlines call center at (+84) 1900 1550, or contact Please contact Pacific Airlines ticket offices for assistance.

B. To refund the tickets you have purchased on the website, please complete the Refund Registration Form and send an email to callcenter1@pacificairlines.com.vn or contact Pacific Airlines ticket offices. Depending on the conditions of the fare, your refund may not be authorized or may be charged. In case of a conditional ticket price is not allowed to refund, the whole value of the ticket including ticket price, taxes and fees are not refundable.

C. For tickets paid at the counter of Vietcombank / Techcombank, please contact Pacific Airlines branches to complete the refund procedure.

D. To change the reservation, itinerary for tickets purchased on the website, please contact the call center (+84) 1900 1550 or contact the ticket offices of Pacific Airlines for assistance. Changes to bookings, itinerary are subject to conditions of the fare.

E. In case Pacific Airlines changes flight schedule, customers will be notified via registered email address when purchasing tickets on Pacific Airlines website.

F. To check flight schedule details, you can look up flight information on the website, or contact Pacific Airlines ticket offices within 24 hours before departure.

VII. Other rules

A. In addition to the online ticketing Conditions applicable to transactions made on the website, other separate conditions may apply to the carriage of passengers, luggage or certain promotions.

B. When making a flight operated by Pacific Airlines, you will be required to comply with Pacific Airlines’ Conditions of Carriage applicable to the carriage of passengers, luggage and cargo. You can look up the Conditions of carriage on the website.

C. You are responsible for ensuring that all immigration documents including passport and visa are prescribed by the relevant countries on the itinerary.

VIII. Restriction of Use

A. You can not use the online booking facility to make any unauthorized, speculative, false or fraudulent reservation.

B. You can not:

  • Using the function of purchasing tickets online for the purpose of selling ticket services;
  • Using the feature of buying tickets online for illegal acts;
  • Using the online ticketing feature to interfere with the access and use of this service by others
  • Use other means to transact online, collect information in case you cannot use the online booking feature.

Pacific Airlines reserves the right to cancel your request to use this feature without any notice if you find that you are violating, or may violate this usage limit.

IX. Personal Data

The collection, processing and storage of personal information related to the booking feature of Pacific Airlines comply with the provisions on information security in Act No. 2016/679 on Personal Data Protection of Lien European Union (GDPR – Regulation (EU) 2016/679).

Please read and accept the Pacific Airlines privacy policy before making a booking.