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Frequency Asked Questions (FAQs)

Please don’t be late. We can’t wait.

We’re committed to keeping on schedule, and we know you don’t want to miss your flight.

Depending on your flight and departure airport, you may be able to check-in online, through an airport kiosk or at the airport check-in counter.

When you’re travelling on a domestic flight, you may need to show photographic identification. You’ll always need your passport for international flights.

Please make sure you arrive at the airport with plenty of time to check in and pass through security. If you’re not at the boarding gate on time, you won’t be able to board the flight and you may lose your fare in full.

Please make sure you arrive at the airport with plenty of time to check in, get your boarding pass before check-in closes, and clear security. See tables (below) for timelines.

Remember, if you’re not at the boarding gate on time, you won’t be able to board your flight and you may lose your fare in full.

All timings listed below refer to scheduled departure times unless you are notified otherwise during a delay.

Domestic flights

2 hours before scheduled departurecheck-in and bag drop opened
40 min before scheduled departurecheck-in and bag drop closed
25 min before scheduled departurebe at your boarding gate
15 min before scheduled departureboarding gate closed

Please make sure you arrive at the airport with plenty of time to check in, get your boarding pass before check-in closes, and clear security. See the tables below for timelines.

If you’re not at the boarding gate before it closes, you won’t be able to board your flight and you may lose your fare in full.

International flights

3 hours before scheduled departurecheck-in and bag drop opened
50 min before scheduled departurecheck-in and bag drop closed
40 min before scheduled departurebe at your boarding gate
15 min before scheduled departureboarding gate closed

First thing: You need to make sure you arrive at the right airport and station where the flight will depart! You will find the departure terminal and your destination detailed on the Pacific Airlines itinerary. Make sure you have updated version of the itinerary, and carefully check the details before taking off.

Checked baggage fees at the airport

It’s always cheaper to add checked baggage to your booking before you arrive at the airport. If you don’t have a pre-purchased checked baggage allowance, you will be charged the fees, displayed below, at the airport check-in desk. There is a fee for the first 15kg of baggage per passenger, then a fee for each additional kilo.

If you have added checked baggage to your booking but arrive with more than your allowance, you’ll also be charged for excess baggage at the per-kilo rate, see below.

If you have connecting flights with domestic and international sectors, you will be charged a price per kilogram of international route.

Arrive at the boarding gate on time

Remember, even you check-in online, you still need to arrive at the boarding gate on time. If you do not arrive at the boarding gate before closing, you will not be able to board your flight and may lose your full fare.

First thing: You need to make sure you arrive at the right airport and station where the flight will depart! You will find the departure terminal and your destination detailed on the Pacific Airlines itinerary. Make sure you have updated version of the itinerary, and carefully check the details before taking off.

The main carry-on baggage must fit in the carry-on baggage compartment and must not exceed 56cm (height) x 36cm (width) x 23cm (depth).

Your small luggage must fit under the seat in front of you.

Small packages

The small item you bring on board may be:

  • Hand bag, pocket book or purse
  • Laptops in thin pockets
  • Small camera
  • Baby food for use on the flight
  • Approved duty free goods

Carry-on baggage at the boarding gate

Carry-on baggage must be checked at the boarding gate. If you carry too many items, or they exceed the size or weight limit, your oversized baggage will need to be checked-in and subject to a fee.

Dangerous stuff

Some items are prohibited in your carry-on baggage so make sure you have removed your banned items and don’t forget to check the limits of liquids, aerosols, gels and powders if you are flying from the station. international.

Using pharmaceutical products in flight

If you need to bring essential medication on the flight, please check your flight request with medication.

Fly with babies and children

If your trolley is within the size of your carry-on baggage (56cm x 23cm x 36cm) and it is securely packed in a protective bag, you can carry it on the passenger compartment on the large flights of Pacific Airlines. Trolley will be included in your carry-on baggage allowance.

Checked baggage

The cheapest and most convenient way to purchase additional checked baggage allowance is when you booking. If you have made a reservation but want to add checked baggage, you can purchase additional weight up to 43kg.

Manage reservations.

If your booking is made through an agent, please contact the agent to add a checked baggage allowance or contact us.

About fish sauce: Pacific Airlines accepts to transport fish sauce on checked baggage that meets the following packaging conditions:

  • Fish sauce bottles are not broken plastic bottles (other materials will not be accepted).
  • Bottles of fish sauce must be kept in foam containers (only the bottles of fish sauce and no other items).
  • Fish sauce must be carefully packed, with taped tape to wrap the foam container.
  • A passenger may bring a maximum of 5 liters of fish sauce.

About fresh seafood: Pacific Airlines accepts to transport fresh seafood on checked baggage meeting the following conditions of packaging:

  • Must be kept in a foam container
  • There is no water or ice in the foam container
  • Carefully pack and tape around.

Maximum weight

Each baggage or piece of luggage cannot weigh more than 32kg. If you have a checked baggage allowance of 35kg or 40kg, you must split into at least two bags, with each bag weight no more than 32kg.

If each bag or piece of luggage weighs more than 32kg, it must be sent as cargo. The 32kg limit does not apply to electric wheelchairs and scooters, which are considered as checked baggage regardless of weight and will not give rise to an additional baggage weight or handling fee.

Oversized luggage

Any item with the total dimension between 158cm/62in and 203cm/80in, including wheels, handles and packaging. There is a fee for handling oversized baggage.

The oversized item fee does not apply to oversized assistive devices, mobility aids, medical equipment and infant items.

See Oversized Baggage for more information.

Maximum length for oversized items

The maximum total dimension of any oversized item is up to 203cm/80in

Musical Instruments

Specific requirements apply for musical instruments.

Not all fares include checked baggage

Checked baggage is not included with Economy Starter, Economy Plus fares. For other fares, check how much baggage allowance is included.

Remember – the best time to add a baggage allowance is when you booking.

Baggage charges at the airport

If you haven’t added baggage and you arrive at the airport with checked baggage, charges will apply.

If you have added checked baggage to your booking but arrive with more than your allowance you’ll be charged for excess baggage. We can’t guarantee that we’ll be able to add excess baggage to your flight.

Make sure you check our policy for baggage transfers if you have flight connections on your itinerary.

That depends on what kind of fare or bundle you’ve purchased – see below for details. Even if baggage is included, you have the option of buying extra baggage allowance if you need it.


The cheapest and fastest way to buy checked baggage is when you book. If you’ve already made a booking, you can add baggage at Manage booking. Baggage added after your initial booking will be charged at a higher rate.

Your baggage is important to you, so we do our best to get it back to you on time and in the condition we received it.

If you arrive at your destination but your checked baggage has been damaged or delayed, please report this to the Baggage Services desk or service desk before leaving the airport.

If you want to make a claim for lost, delayed or damaged baggage, you need to report any mishandling within the time limits imposed by the international conventions or local laws that govern airline liability. The current time limits are:

Domestic Vietnam flights

  • 7 days for damaged checked baggage
  • 21 days for delayed checked baggage

All international flights

  • 7 days for damaged checked baggage
  • 21 days for delayed or lost checked baggage

Tracing delayed baggage

Once you’ve received your delayed baggage reference number, you can check the status of your delayed bag or update your details online. If you supplied your phone number and/email at the airport, we’ll phone or email you when we have an update on your baggage’s location.

Lost baggage claims

If you need to make a claim for loss or reimbursement of expenses, click on the Contact us button below. Please provide all relevant details, including details of your booking, flights, contents of your baggage and receipts detailing your loss. Claims can’t be assessed without all these details.

Pacific Airlines’s liability for lost baggage and delayed baggage expenses is limited by international convention and local laws. Please see the Conditions of Carriage for details.

Damaged baggage claim

If you need to make a claim for damaged baggage, click on the Contact Us button below.

For a proper assessment of your claim, you’ll need to provide quotes for repairs and photographs of the damaged item. After assessing your claim, we will choose to pay for the replacement or repair of the damaged item at our discretion, based on the information you provide and in line with the relevant liability limits on compensation. Please see the Conditions of Carriage for details.

Please note that depreciation, and wear and tear may apply to your claim.

Lost property

While we can’t take responsibility for any items you may have left on board one of our aircraft or within the airport terminal, you can ask our Baggage Services team if your items have been handed in.

Pacific Airlines is not equipped to transport your pets

Yes. If you have an infant or small child on your booking you may bring one of each of the following:

  • A stroller, pusher or pram
  • A portable cot (portacot) and bedding
  • A portable high chair

These items are carried as checked baggage for free, regardless of fare and in addition to any checked-baggage allowance.

If your trolley can be folded down to a portable baggage size (56cm (height) x 36cm (width) x 23cm (depth)) and it is securely packed within a cover / bag After that, it can then be transported on board most Pacific Airlines flights. It will be charged to your free carry-on baggage.

Make sure you pack all items as securely as possible to minimise the risk of damage.

We highly recommend that you do not include the following in your checked baggage:

  • Fragile items
  • Computers
  • Money
  • Valuable documents
  • Business documents
  • Electronics
  • Passports
  • Medication
  • Precious metals and stones

While we take all possible care with your luggage, we will rely upon all available defences against any claim for damage, destruction or loss if this regrettably occurs.

We understand that not everyone’s things fit neatly into a suitcase, however, if you’re bringing large checked baggage items, an oversized item handling fee may apply.

Oversized items will count towards your total checked baggage weight, so make sure you purchase enough checked baggage.

If your oversized item is required for mobility or medical reasons, or you’re bringing a pram or other items for your infant or child, it won’t count as part of your checked baggage weight and you won’t be charged the oversize item fee. See below for details.

Oversized items

the total dimension between 158cm/62in and 203cm/80in, including wheels, handles and packaging is an oversized item.

You will need to pay the oversized item handling fee for sporting equipment, such as surfboards, skis, fishing rods and golf bags, bikes, large musical instruments and other large items like paintings, statues, televisions, and furniture if they have any side longer than one metre. Any oversized assistive devices, mobility aids, medical equipment and infant items can be checked in for free.

Oversized item fee

The oversized item fee is a separate handling fee that applies to any item with the total dimension between 158cm/62in and 203cm/80in. The oversized item fee does not apply to oversized assistive devices, mobility aids, medical equipment and infant items.

If you choose to bring any oversized items, you pay the fee per item, per flight. Each passenger can bring up to two oversized items.

Remember, the oversized item fee is paid in addition to any checked baggage allowance, it does not increase your baggage allowance.

Paying the oversized item fee

The easiest way to pay the oversized item fee is to add it to your fare when you purchase checked baggage as part of your booking.

You can also pay the oversized item fee after you book, at Manage booking or through the Call Centre.

It will save you time at the airport if you pay the fee before you arrive.

At the airport you’ll need to pay the fee before you take your items to the oversized baggage counter.
Please note: the oversized item fee is non-refundable.

Oversized item handling fee – applies per oversized item per flight
FlightFee
 Domestic flights VND 200,000₫ / USD $9
 International flights VND 400,000₫ / USD $18

The oversized item handling fee is a separate handling fee, paid per item and does not add any extra weight to your checked baggage allowance. Make sure you have purchased enough checked baggage allowance to cover both your standard baggage and oversized items. The fee does not apply to mobility and assistive devices, medical equipment and infant items. When traveling on multiple Pacific Airlines carriers, the highest fee will apply.

Oversized items and checked baggage weight

The weight of your oversized items counts towards your total checked baggage weight. Make sure you purchase enough checked baggage to cover your standard baggage and any oversized items.

Assistive devices, mobility aids, medical equipment and infant items do not count towards your baggage allowance.

Maximum weight

No single bag or item can weigh more than 32kg, even if your checked baggage allowance is 35kg or 40kg.

The 32kg weight limit does not apply to mobility aids such as electric wheelchairs, see Mobility aids and assistive devices for details.

Maximum length

The maximum length of any oversized item is up to 203cm/80in for the total dimension

If your trip includes different aircraft types or flights, the minimum maximum length will apply.

Medical equipment, mobility aids and infant items

The weight of the following items does not count towards your total checked-baggage weight, and if they are oversized you won’t be charged the oversized item fee.

Fragile items

The oversized item fee doesn’t provide any extra protection for your baggage.

We strongly recommend that you don’t bring any valuable or easily damaged items as part of your checked baggage, see What to leave out of your checked baggage for details.

You can bring most musical instruments – the size and weight of your instrument will determine if you can carry it on board or must check it in.

Remember, if you want to bring your musical instrument as checked baggage and it is longer than one metre, an oversized item handling fee will apply. See below for details.

Small instruments

These are instruments that weigh less than 7kg, with a maximum size of 85 x 36 x 23cm.

They can be brought on board and stored in the overhead lockers. The instrument weight counts as part of your carry-on baggage allowance.

Larger instruments

For larger instruments, you may purchase a seat for the instrument or it must travel as checked baggage. If it weighs more than 15kg, it must travel as checked baggage and the oversized item handling fee will apply.

If your instrument must travel in a seat, contact us to make your booking.

A limited number of larger instruments can be carried inside the cabin on each flight:

For large instruments (maximum size 120 x 45 x 20cm), there is a limit of 2 per aircraft.

For extra-large instruments (maximum size 140 x 45 x 50cm), there is a limit of 1 per aircraft.

If travelling in the cabin, the instrument’s case must have a handle so it can be strapped to a seat and secured safely.

Make sure you pack your instrument carefully. We do our best to care for your instrument but we won’t accept any liability for damage.

Please note: Pacific Airlines do not accept larger instruments for carriage in the aircraft cabin.

Oversized items

If you want to bring your musical instrument as checked baggage and it is longer than one metre (1000mm, 39in), including and packaging, handles and wheels, an oversized item handling fee will apply.

Important – the weight of any oversized musical instruments will count towards your total checked baggage weight, so make sure you purchase enough.

The oversized item fee is a separate handling fee, paid per item and does not add any extra weight to your checked baggage allowance.

Pay the oversized item fee when you book, or before you fly at Manage booking, and you’ll save time paying at the airport.

No single bag or item can weigh more than 32kg.

See Oversized baggage for details.

Not all fares include checked baggage

Checked baggage is not included with Economy Starter, Economy Plus fares. For other fares, check how much baggage allowance is included.

Remember – the best time to add a baggage allowance is when you book.

Baggage charges at the airport

If you haven’t added baggage and you arrive at the airport with checked baggage, charges will apply.

You’ll be charged a fee for up to 15kg of baggage per passenger, and after that for every additional kilo at the per kilo rate. If you have added checked baggage to your booking but arrive with more than your allowance you’ll be charged for excess baggage. Excess baggage is charged per kilo. We can’t guarantee that we’ll be able to add excess baggage to your flight.

Make sure you check our policy for baggage transfers if you have flight connections on your itinerary.

Please be aware that we don’t transfer your baggage between flights. However, there are some exceptions:

If you’re transferring between domestic flights or between international and domestic flights, in most cases you’ll need to collect your baggage, check in again and transfer your bags.

Our check-in staff will let you know if your baggage will be transferred. You may still need to check in at the connecting airport to obtain your next boarding pass before check-in closes.

Remember, it’s your responsibility to make your connecting flight on time.

Flight connections

It’s important that you’re aware of any flight connections you have on your itinerary as some Pacific Airlines flights connect at a stopover airport.

If you book a separate flight that’s not with our partner airlines, we recommend you allow at least 3 hours in between these flights.

We don’t guarantee that we can assist you with missed flight connections on other airlines.

For most bookings, you can check in online – it’s easy, fast and free.

There are some exceptions to online check-in. If any of the following apply to your booking, you’ll need to check in at the airport:

  • You’re travelling with an infant – except if you’re travelling with an infant on your lap
  • You made your booking through Group bookings
  • You need specific assistance (for example help with wheelchairs, extra seats or service dogs)
  • You are hearing or vision impaired
  • Your booking has an outstanding balance

Check-in online – you’ll need your booking reference number (it’s on your itinerary) and your passport details if you’re flying international.

Online check-in and baggage check-in

If you don’t have checked baggage, you can check in online, get your boarding pass and go straight to the boarding gate.

If you do have checked baggage, you can still check in online – but your bags must be at the Pacific Airlines bag drop before check-in closes.

And remember…

Even if you have checked-in online. please make sure you arrive at the airport with plenty of time before check-in closes. You have to allow enough time to drop your bags (if any), get your boarding passes, clear security and get to your gate, which might be some distance away.

If you’re not at the boarding gate on time, you won’t be able to board your flight and you may lose your fare in full.

Online check-in for domestic flights

For domestic flights in Vietnam, online check-in open two days before your flight, and closes one hour before your flight departs.

Pacific Airlines kiosks are a great alternative to the check-in counter if you’re on domestic flight. You can print your boarding pass at one of our kiosks and if you’re travelling with checked baggage, your baggage tags too.

Please make sure you arrive at the airport with plenty of time to check in, print your boarding pass before check-in closes, and clear security.

Remember, if you’re not at the boarding gate on time, you won’t be able to board the flight and you may lose your fare in full.

  • Boarding passes for international flights will be issued at the airport check-in counter, even if you have checked-in online.
  • Mobile boarding pass can be used by domestic passengers.

Notes: If you need to get your boarding pass at the airport, you must do this before check-in closes.

And don’t forget, even if you’ve checked in online, you’ll still need to drop off your bags and be at the boarding gate on time. If you don’t check in or get to the boarding gate before a flight closes, you won’t be able to board your flight and you may lose your fare in full.

Check-in and boarding time

Enjoy a smooth travel experience by leaving plenty of time to get through the airport.

Please remember that check-in for flights opens 2 hours before departure in the domestic terminal and 3 hours before departure for the international terminal.

The final hour before a flight is always the busiest and if you arrive during this period you may need to wait before assistance can be provided (including for a wheelchair to be available and for our staff to assist you to the departure gate).

To help make sure we can give you any required assistance in a timely manner, please allow the following amount of time for check-in and boarding.

Domestic departureCheck-in: 90 mins prior
Boarding gate: 50 mins prior
International departureCheck-in: 120 mins prior
Boarding gate: 50 mins prior

Of course, you don’t have to wait for us – if you don’t need our assistance to the gate and you’re keen to grab a bite to eat or just relax before your flight, you’re more than welcome to make your own way to the boarding gate. Just make sure you get there with enough time to make your flight.

For any domestic or international flights operated by Pacific Airlines (PA), passengers below the age of 12 will not be eligible to travel unless they are accompanied by an appropriate accompanying passenger

Some dangerous goods are allowed to be carried on board in cabin baggage or checked baggage, but they must comply with the specific requirements as outlined on this page.

Whether you check-in online or at the airport, you’ll need to declare that you’ve understood these requirements. Failure to check your baggage for dangerous goods or comply with civil aviation security regulations is a serious offence.

The Pacific Airlines dangerous goods policy is governed by the IATA Dangerous Goods Regulations and CASA Civil Aviation Safety Regulations.

If you are unsure of any items you have packed, check Pacific Airlines Dangerous Goods guide.

Prohibited items

The Civil Aviation Safety Regulations forbids passengers to travel with most dangerous goods.

  • Bleach – Oven cleaner
  • Butane cartridges – Butane refills – Gas bottles
  • Car/motorbike – batteries
  • Fireworks – Partypoppers
  • Fuel/Petrol – Oil based paint
  • Gas canisterexceeding28g/50ml
  • Paint Stripper – Hydrogenperoxide
  • Pepper spray – Mace
  • Self-balancing – boards
  • Flares – Gun/blackpowder
  • Insect sprays
  • Sparklers – Firelighters

Above are some common items that are classified as Dangerous Goods – passengers are forbidden to carry them on an aircraft.

Check with a Pacific Airlines team member at the airport

Some Dangerous Goods are permitted provided certain carriage requirements have been met.

Ammunition

  • Avalancherescuebackpack
  • Batteries(spare)
  • Powerbanks
  • CO2 gascartridges
  • Dry ice
  • Engines(internalcombustion)
  • Lifejackets(self in flating)
  • Mobilityaids
  • Campingstoves
  • Oxygen (formedical use)
  • Heatproducingdevices
  • Powertools

You must contact a Pacific Airlines team member at the airport if you are travelling with any of the goods listed above.

You should contact Pacific Airlines staff at the airport if you bring any of the items listed above.

Additional Prohibited items

The following items are also prohibited on Pacific Airlines aircraft:

  • Dangerous goods placed in a security briefcase (for example, lithium batteries or fireworks materials)
  • Devices that disable others that contain irritants or disrupt others (for example, aerosols or tear gas)
  • Electric weapons (for example, taser electric guns)
  • Self-balancing boards (balancing vehicles)
  • Plasma laser lighters
  • No smart bags with attached batteries are allowed on board.

 

Internal combustion engines

Internal combustion engines are prohibited on flights operated by Pacific Airlines.

Lithium batteries

Lithium batteries are used to power rechargeable electronic devices such as mobile phones, laptops, tablets and game consoles, mobility aids and assistive devices, and portable medical equipment including CPAP machines and oxygen concentrators.

If you’re travelling with a device containing lithium batteries, here are some things you need to know:

  • No more than 20 spare batteries in total, for personal use, are permitted per passenger. All other battery restrictions still apply.
  • All spare batteries must travel as carry-on baggage.
  • Batteries in checked baggage must have the ON/OFF switch protected to prevent accidental activation. 
  • Batteries between 101Wh and over 160Wh (for example in medical equipment) require airline approval to make your request.

Motorised mobility aids (including electric wheelchairs)

Motorised mobility aids (including electric wheelchairs) can be checked in, but they require airline approval in advance.

How do you calculate Watt hours?

Multiply the voltage (V) by the amp hours (Ah). For example: 12V x 5Ah = 60Wh.

CASA safety video

Travelling safely with lithium batteries, 24 September 2014 (video, 2 min 15 sec)

Travelling with an Apple MacBook Pro

Information on the recall of a limited number of Apple Retina 15 inch MacBook Pros, sold between September 2015 and February 2017, is available from Apple Support. On all Pacific Airlines flights, affected devices must be carried in carry-on baggage and switched off for the duration of the flight. Devices that have had their battery replaced by either Apple or an Authorised repairer, may be carried without restriction.

Firearms, ammunition and weapons

Firearms, ammunition and weapons are not permitted on Pacific flight.

You’ll need to bring food for your infant, as we don’t carry any baby food on our flights.

Any food you bring will count towards your carry-on baggage allowanceOur planes does not have a fridges so we can’t store any perishable food.

You are welcome to breastfeed your baby whenever you need.

Please bring your own milk bottle or formula because we only have small pasteurized milk packs.

We can help heat up baby bottles when time permits. We can’t heat bottles during food and drinks service and it may take time, as our planes are not fitted with microwave ovens.

Children under 2 years of age are required to have proof of age such as a birth certificate or passport. If you do not provide an acceptable identification to the child at the time of check-in, the child may not be allowed to travel.

If you’re travelling on an international flight, your infant or child always requires a passport.

All aircraft bathrooms are fitted with baby-change tables. You must always change your baby in the bathroom – not on an aircraft seat, tray table or the floor.

Please bring plenty of nappies (diapers), nappy bags and wipes with you as we don’t carry any spares on board. These baby items will count towards your carry-on baggage allowance.

Yes. If you flight with infant or children, you can bring one of the following:

• Handcart
• Baby cot
• Portable dining chairs

These items are carried free of charge by checked baggage, regardless of the type of fare and the standard of checked baggage.

If your trolley collapses so we can carry your carry-on baggage size (56cm (height) x 36cm (width) x 23cm (depth)) and it is securely boxed within a protective cover / bag, tt can then be carried on board most Pacific Airlines flights. It will be charged to your free hand luggage. Make sure you pack your bags carefully to minimize the risk of tearing.

Infant booking update:

For online booking, 1 infant can be included for each adult.

If you’re travelling with more than one infant, or if you’d like to book a seat for your infant, you will need to get our help to make your booking. Please contact us.

At Pacific Airlines, we refer to children under 2 years old as infants.

  • Your infant can sit on your lap during the flight. You’ll be provided with a special seat belt for your infant that connects to your seatbelt. If you’re nursing an infant, or if you’re travelling with a child, you won’t be able to travel in an exit row seat (this includes extra legroom seats). An infant fee applies, see below.
  • You can purchase a separate seat for your infant, but they must be able to sit up unaided.
  • Children aged 2 years or older must travel in an allocated seat for safety reasons, so you’ll need to purchase a fare for them.
  • Passengers must be at least 15 years old to sit in exit rows. This includes all extra legroom seats.

Infant fee

When travelling with an infant or small child, you can bring any combination or all of the following items as checked baggage for free: a pram, a stroller, a portable cot and/or a highchair. You won’t have to pay the oversized item fee for any of these items.

  • The infant fee applies per infant, per flight. This includes direct flights and bookings with a connecting flight.
  • If your booking includes both domestic and international flights, you’ll pay the higher fee. See the table below for details.

Travelling with more than one infant

A single passenger may accompany two infants. One infant can be nursed on the passenger’s lap, but the second infant must have an allocated seat and be sitting up unaided. If you’re travelling with more than one infant, please contact us to make your booking.

Infants less than 7 days old

Infant less than 7 days old may not travel with Pacific Airlines.

Identification

Proof of age, such as a birth certificate or passport, may be required for infants under 2 years. If you don’t provide an acceptable form of identification for the infant upon request at check-in, your infant may not be allowed to travel.

If you’re travelling on an international flight, your infant or child always requires a passport.

Infant food and drink

We don’t carry infant food or drinks on board, so be sure to bring enough for your journey. It will count towards your carry-on baggage allowance.

Infants and carry-on baggage

Infants not occupying a seat don’t have a carry-on baggage allowance.

You’ll have to carry any baby items such as food, drink, nappies and clothing needed during your flight as part of your own carry-on baggage allowance.

If your infant has an allocated seat, and is either sitting up unaided or in an approved car seat, their fare includes the standard carry-on baggage allowance.

Infants and checked baggage

We know that travelling with infants and small children requires a lot of gear, so we let you carry the following items as checked baggage for free, regardless of fare and in addition to any checked-baggage allowance: a pram or stroller; a portable cot; a highchair; a car seat, baby capsule or booster seat.

Infants not occupying a seat are not entitled to a checked baggage allowance

If you’re pregnant it’s important to check a few key things before you book a flight.

  • Always talk to your doctor before making a booking to see if it’s safe for you to travel
  • When you enter the third trimester of your pregnancy (28 weeks or more) you need to carry a letter or certificate from your medical professional stating it is safe for you to fly (see below)
  • If you have multiple pregnancies, or have problems during pregnancy, you need to have a health certificate before you fly.
  • We can’t guarantee that travelling while pregnant for you at any time will be safe for you and your baby

Can I fly with Pacific Airlines if I’m pregnant?

There are a few additional things to consider if you’re pregnant and would like to fly with us.

To be safe, the best thing to do is get advice from your own doctor or midwife; they’ll know whether it’s a good idea for you to travel, especially during the later stages of pregnancy.

Whether or not you can fly a flight depends on the flight length, the stage of pregnancy, whether you are pregnant with one or multiple pregnancies, if you have any problems during pregnancy.

Permitted travel

Flights of less than 4 hours
  • Single pregnancy – up to the end of the 40th week
  • Multiple pregnancy – up to the end of the 36th week
Flights of 4 or more hours:
  • Single pregnancy –up to the end of the 36th week
  • Multiple pregnancy – up to the end of the 32nd week

When you’re in the third trimester of your pregnancy (28 weeks or more), remember you must bring specific documentation (see below) from your doctor before you’ll be allowed to fly.

When you reach the third trimester of your pregnancy you aren’t allowed to sit in an exit row seat on board any Pacific Airlines aircraft. This is a safety measure to protect you and your baby, as you might be at risk if you need to operate the heavy exit door during an emergency.

Don’t forget: when you’re travelling internationally some countries limit the entry of non-national pregnant passengers. You must check with the relevant embassy or consulate before you travel, to see if these limitations will apply to you.

Note for Pacific Airlines International passengers

  • When your pregnancy has reached 28 weeks or more it’s mandatory to carry a certificate or letter from a registered doctor or midwife, dated no more than 10 days prior to travel.
  • If you’re travelling on Pacific Airlines you won’t be able to travel if you’re more than 36 weeks pregnant.
  • If you’re travelling on Pacific Airlines you won’t be able to sit in an exit row if you are in any stage of pregnancy.

If I’m pregnant do I need bring medical documentation with me when I travel?

If you’re having an uncomplicated pregnancy and are travelling within your first 28 weeks, you don’t need to bring any pregnancy-related medical documentation.

When your pregnancy has reached 28 weeks or more you will need to carry a certificate or letter from a registered doctor or registered midwife, dated no more than 10 days prior to travel. This document should confirm:

  • the approximate date of birth
  • whether it’s a single or multiple pregnancy
  • that your pregnancy is complication-free

A certificate or letter needs to be presented upon request and in your hand luggage when you arrive at the airport and during the flight.

 

What if I have complications with my pregnancy?

You’ll need to get a medical clearance if your pregnancy is not routine or has complications.

Carry this document with you at the airport and in your carry-on baggage, as it must be available on request.

How soon after giving birth is it OK for me to travel?

You’ll need to get medical clearance if you’re travelling up to 7 days after giving birth.

No infant younger than 7 days old may travel with Pacific Airlines.

If you are worried about whether you’re well enough you to fly, please see your doctor before you make a booking.

Please let us know if you have an illness or condition that could make it unsafe for you or other passengers if you travel.

If we’re not confident that you’re well enough to fly we may refuse to let you board the aircraft.

Please make sure you pack any medication you think you might need during your flight, both prescription and non-prescription.

Some illnesses or conditions may prevent you flying unless you provide a medical clearance.

If you’re pregnant we have specific guidelines and requirements.

I have an illness or medical condition. Do I need a medical clearance form before I can fly?

Most medical conditions shouldn’t stop you from flying, but for certain conditions you’ll need to get medical clearance before your booking can be confirmed.

Please read the medical clearance guidelines to see if your illness or condition is likely to stop you travelling or if we’ll need you to get clearance before we let you fly.

The guidelines are attached to the medical clearance forms.

Please note: Passengers who require medical clearance won’t be allowed to travel on Pacific Airlines flights.

I’m an acute allergy sufferer. Will my flight be allergy-free?

Unfortunately, we can’t promise an allergy-free environment on board our aircraft.

In particular, we’re unable to guarantee a peanut-free flight, as it’s impossible for us to prevent other passengers from bringing peanuts or peanut snacks onto the aircraft.

Our cabin crew aren’t trained to administer adrenalin or any other medication.

Please pack any medical supplies you’ll need for your journey in your carry-on baggage.

If I have a contagious disease will I be allowed to fly?

No, not until there’s no longer a risk to other passengers.

What do I need to know about deep vein thrombosis (DVT)?

Some studies have found that lack of movement over time could contribute to blood clots forming in the legs (DVT – Deep Vein Thrombosis). If you feel you could be at risk from DVT or other health problems, see your doctor before you travel.

I need to use specific medication or hypodermic needles while on board the aircraft. What should I do?

If you’re carrying hypodermic needles you’ll need to declare them at the airport security screening point and, where possible, produce documentation or identification to confirm your medical condition.

Medication should be clearly marked with a professionally printed identification label, a manufacturer’s name or a pharmaceutical label.

Please pack any medical supplies you’ll need for your journey in your carry-on baggage. See: Travelling with medication

We recommend that you pack all essential medication in your carry-on baggage, or at least enough to last one week, so that you can access it if you are unexpectedly separated from your checked baggage at any point in your travels.

Medication should have a professionally printed label that identifies the medication, or a manufacturer’s name or pharmaceutical label. Security or customs officers may request proof of the need for medication.

If you need to carry hypodermic needles on board, please ensure you declare this at the screening point and, where possible, provide documentation or identification to confirm your medical condition.

For more information on how to bring your medication in your carry-on baggage, find out more about travelling with assistive devices

Make booking and planning your journey

We’re here to help make your journey a smooth one. Let us know if you require specific assistance with using a wheelchair, boarding the aircraft or getting to your seat.

Whether you’ve booked through website, our contact centre, or a travel agent, you will need to let us know the type of assistance you require and if you’ll be bringing any mobility aids.

Requesting your level of wheelchair assistance

Please let us know which level of assistance you require. We will apply the relevant IATA code – WCHR, WCHS or WCHC – to your booking so that throughout your journey our team members know the level of wheelchair assistance you require.

All levels of wheelchair assistance include assistance from the aircraft to the baggage claim area at your destination. Of course, you are welcome to make your own way throughout the airport too.

Please note that there can be some delays in providing wheelchair assistance, particularly during busy periods, so please factor this into your travel arrangements.

If you haven’t requested specific assistance prior to travel, we might not be able to provide assistance on the day due to operational constraints and limitations.

Letting us know about your wheelchair or mobility aid

Please contact us to let us know:

  • if your wheelchair or mobility aid is manual or battery-powered
  • the weight of your wheelchair or mobility aid
  • if your battery-powered wheelchair or mobility aid has a dry or wet cell or lithium ion battery

If your wheelchair or mobility aid weighs more than 32kg and is unable to stand in the upright position and operate in free wheel mode, we will not be able to carry it.

Travelling with an Accompanying Passenger

Let us know if you’re travelling with an Accompanying Passenger before you fly so we can seat you together.

Check- in your wheelchair

We take all reasonable care with mobility aids, but please note that our liability is limited for any damage caused during transit. You’ll need to make sure you have appropriate insurance to cover your mobility aid. For more information, please check our conditions of carriage.

If your mobility aid requires re-assembly, you or an Accompanying Passenger need to be able to do this as our staff will not be able to assist. You should consider removing and securing any customisations to your wheelchair to reduce the risk of damage to them.

Seating assign

We will do our best to assign a seat towards the front of the cabin for customers who request specific assistance.

Customers requiring wheelchair assistance will not be able to sit in emergency exit seating due to aviation safety requirements.

If you need to have your leg extended during the flight, you won’t be able to sit in an extra leg room/exit row seat so you may need to purchase extra seats.

At the departure airport

If you request assistance from us in advance, we can assist you from the airport check-in counter to the departure gate.

If you have not requested assistance in advance, you may not be able to travel as planned due to operational constraints and limits which may apply to the number of customers we can provide wheelchair assistance to on each flight.

On your flight

You will generally be invited to be one of the first to board where our crew will give you an individual safety briefing on board.

At your request and where time permits, our cabin crew can read our in-flight menu to you prior to the service. Please let the cabin crew know if you would like us to explain where the meal items are placed on your tray.

At your destination

On arrival, we will provide a Pacific Airlines wheelchair for you to use from the aircraft to the baggage claim area, where you can pick up and use your mobility aid.

If required, our staff will assist you to the baggage claim area and transfer from the Pacific Airlines wheelchair to your mobility device.

Liquids, aerosols and gels

There are some government restrictions on the amount of liquid, aerosols and gels you can carry in your carry-on luggage when departing from an international terminal.

Products must be in 100ml or less packaging (usually equivalent to 100gram or less) and be contained in a transparent, sealed plastic bag.

  • The sealed area of ​​the bag must be included not more than 80cm (for example, 20 x 20cm or 15 x 25cm)
  • Each passenger is allowed to carry only one bag, except caregivers who may bring the pocket of the person they care for, including children.

Exceptions are the exception for pharmaceuticals, milk or baby food and foods that require special nutrition.

Flour

For international flights, apart from taking out liquids, aerosols and gels, you will need to remove the powder from your carry-on luggage and place it separately in the tray for X-ray screening.

Organic pharmaceuticals and powders such as milk or baby food and special nutrition-required foods.

These limits are currently applied to the amount of inorganic powders you can bring onto the plane. These inorganic powders include sand, salt, soluble powders and some cosmetics.

  • Currently, you are only allowed to bring 350ml or 350gm of inorganic powder per person through the checkpoint.
  • You must not pour out to reach the threshold of less than 350ml / gm because this limit is calculated based on the total volume of packaging.

What is inorganic powder?

The powder does not include or is not derived from living elements. The most common example is salt.

Service reservation

If you are blind or have impaired vision, please let us know when you book so we can assist you with your request.

At the departure airport

Please inform our staff when you check in and let us know if you would like assistance from check-in counters to boarding gates or on board seats.

On flight

Normally, you will be one of the first people to be invited to board the flight, where our cabin crew will summarize you with personal safety information on the flight.

Upon request and if time allows, our cabin crew can read the in-flight menu for you before using the service. Please let the flight attendant know if you would like us to explain where to place your meal set on your tray.

At your destination

Please let us know if we can assist you from the aircraft to the baggage claim area.

If you need assistance for your next trip – including connecting flights – please make sure you arrange for someone to meet you as we cannot assist outside of the baggage claim area.

Pacific Airlines cannot provide this service to passengers who need oxygen

Portable oxygen cylinders

Transporting oxygen generators, portable oxygen generators and portable medical devices running on lithium batteries requires the compliance with dangerous goods requirements.

Pacific Airlines has independent passenger rules that apply to all passengers. If you do not meet the requirements applicable to independent passengers, you will have to travel with another passenger for assistance.

We have additional requirements for independent passengers for children traveling alone.

Requirements for independent passengers

If you are traveling with us, it is important that you fly alone, which means you must be able to do the following without assistance:

  • defecate yourself during the flight, if necessary;
  • eating;
  • using medicine or performing necessary medical procedures during the flight.

You must also be able to:

  • notice that you understand the crew’s safety and emergency instructions; and
  • if you need to move from one wheelchair to another or from a wheelchair to an airplane seat:

o self-moving; or

o use skis to transfer seats and with our staff, without the assistance of an accompanying passenger or caregiver.

If you do not meet these requirements, or need help to do any of the above, you will need to accompany another passenger for assistance.

Passengers traveling with adults

If you do not meet all the requirements for independent passengers, you will have to travel with another passenger who meets the requirements.

That passenger will need to purchase a separate ticket and be physically fit to take care of your needs. Accompanying passengers must be able to help you with the following (when necessary):

  • using the toilet on aircraft and at the airport;
  • responding to flight and airport emergencies;
  • carrying hand luggage and equipment;
  • taking medicine and performing medical procedures;
  • Eating;
  • carrying out administrative procedures such as filling out immigration forms;
  • boarding and disembarking, including wheelchair support and boarding if necessary; and
  • installing and unloading wheelchairs.

An accompanying passenger can accommodate up to four adult passengers who do not meet the requirements for independent passengers. Passengers traveling with an adult passenger must be at least 15 years old.

Please note that an accompanying passenger must be an adult, confident enough and able to take care of and supervise the people they care for during the flight.

Passengers traveling with children and infants

Passengers traveling with children must meet the above requirements for each child and infant (under 2 years old) they care for.

An accompanying passenger can travel with up to four children on a Pacific Airlines flight. The number of accompanying children may include up to two infants, but one of the two must have a separate seat.

All Pacific Airlines flights, infants under the age of three months must be accompanied by a parent or legal guardian.

All Pacific Airlines flights:

  • for children and infants 2-11 years old, passengers must be accompanied by at least 15 years of age (unless the parents of the child are under 15 years old).

Restrictions on wheelchair support

We can only accept two customers requesting wheelchair assistance on Airbus A320 / A321 flights. It is important that you require wheelchair assistance at the booking stage so that we can let you know if we have received enough requests on your desired flight.

Once two passengers have requested wheelchair assistance on the flight for which they wish to book, Pacific Airlines can provide the following alternatives on request:

  • transfer you to an earlier or later flight that has not reached the required limit without extra charge;
  • change flight routes to your expected destination at no additional cost; or
  • Cancellation and full refund

Limited provisions for procedures to send wheelchairs and mobility aids

Mobility aids include, but are not limited to, hand-operated wheelchairs, battery-powered wheelchairs and electric scooters.

You can bring two free travel aids as checked baggage per customer, in addition to free checked baggage. The following conditions apply:

  • Only a battery-powered mobility device (including battery-powered wheelchairs) can be carried as free checked baggage due to payload limits. You will need to obtain approval from the dangerous goods department before you can proceed to send battery powered mobility aids.
  • The device must be used for your own personal use
  • The device must fall within the size and weight limits stated below

Oversized baggage charges and excess baggage charges do not apply to vehicles and wheelchairs that meet the above conditions.

Pacific Airlines flights: Pacific Airlines does not accept any in-flight mobility device if the device requires dangerous cargo approval.

Maximum size for mobility devices and wheelchairs as checked baggage

Mobility equipment and wheelchairs must have the following dimensions or smaller:

  • flights by Airbus A320, A321 – 1.4m (width) x 1.0m (height) x 1.4m (length)

Maximum weight of mobility devices and wheelchairs as checked baggage

Each piece of luggage must be 32 kg or less, except for wheelchairs or mobility aids that can be placed in an upright position in free wheel mode (may exceed 32 kg).

Luggage over 32 kg that cannot be carried in an upright position in free wheel mode must be carried as standard freight.

Mobility devices and wheelchairs (including hand-operated wheelchairs, battery-powered wheelchairs and battery-powered scooters) cannot be carried into the aircraft cabin as carry-on baggage.

Passengers are only allowed to bring support equipment such as canes, canes and crutches to the cabin cabin as carry-on baggage.

Wheelchair

We have two types of wheelchairs to assist you in moving around the airport terminal and boarding and getting off the plane:

  • Airport wheelchairs, wide frames (some of which are self-driving)
  • Wheelchairs for narrow aisle (only accessible by passengers or Pacific Airlines staff)

When possible, we will provide a wide wheelchair to take you through the station. If a car is not available, we will use a wheelchair for the aisle.

During busy times, you may need to wait for staff assistance or a wheelchair.

Check-in your manual wheelchairs

If possible, Pacific Airlines will offer the choice of when you are transferred to a Pacific Airlines airport wheelchair (i.e. at check-in or at the boarding gate/aerobridge) for customers travelling with manual wheelchairs. Whenever possible, you can use your manual wheelchair to the boarding gate. This may not be possible in all circumstances due to operational reasons.

Checking in your battery-powered mobility aid and dangerous goods approval

All battery-powered wheelchairs (including manual wheelchairs with a detachable battery) must be checked in at the check-in counter and cannot be checked-in at the boarding gate.

Battery-powered mobility aids (including battery-powered wheelchairs) are considered dangerous goods and require airline approval before they can travel safely with us.

Battery-powered bikes and Segways are generally not classified as mobility aids.

Approved transfer method – skateboard

Pacific Airlines does not use an eagle lift, hoists or manual lifting for customer transfers. If you need or prefer that level of assistance, you may need to travel with an accompanying passenger to assist you, or you may need to travel with another airline.

Please let us know which level of assistance you require. It is helpful to identify the level of assistance you need by referencing the following recognised IATA codes when you book:

WCHR – wheelchair ramp:

  • you need wheelchair assistance between check-in and boarding
  • you are able to ascend/descend steps unassisted
  • you can make your own way within the aircraft cabin to/from your seat

WCHS – wheelchair stairs:

  • you need wheelchair assistance between check-in and boarding
  • you cannot ascend/descend steps unassisted
  • can make your own way within the aircraft cabin to/from your seat

WCHC – wheelchair cabin:

  • you travel with a mobility aid such as a manual or battery-powered wheelchair
  • you need wheelchair assistance between check-in and boarding
  • you cannot ascend/descend steps unassisted.
  • you are immobile within the aircraft cabin and may require assistance with transfer into/out of the aircraft seat.

All levels of wheelchair assistance include assistance from the aircraft to the baggage claim area at your destination. Of course, you are welcome to make your own way throughout the airport too.

Please note that there can be some delays in providing wheelchair assistance, particularly during busy periods, so please factor this into your travel arrangements.

If you require assistance with onward travel – including to connecting flights – please make sure you arrange for someone to meet you as we’re not able to assist beyond baggage claim.

Service reservation

We can provide upper torso restraints to help you sit upright and firm on your aircraft seat if you cannot sit firmly without assistance when the aircraft is taking off, landing or in flight.

 

Please inform us if you need upper torso restraint and belt type (for adults or children) at least 48 hours before your flight.

 

You do not reserve and there is no belt available for you, you may not be permitted to fly with us.

 

Pacific Airlines flights do not have a child-sized upper fixed belt.

 

At the departure airport

Please remind our staff at check-in that you require a torso restraint during the flight and let them know if you have any questions about its use.

On your flight

The restraint is designed to be slid over the existing aircraft seat belt and will be fitted by our cabin crew.

You will not be able to use your own torso restraint or harness (except for CARES harnesses for children in Australia).

You can bring your own pressure cushion for use on board, as long as the aircraft seat belt can still be used.

The required identification depends on whether your flight is domestic or international

Passengers is Vietnamese nationality must produce one of the following documents:

  • Passport or laissez-passer, separate visa, permanent card, temporary residence card, identity card, citizenship card
  • Identification cards, certificates of the armed forces
  • Member of Congress card
  • Party membership card
  • Journalist’s Card
  • Driver’s license for cars and motorcycles
  • Airport, airport security control card, National Civil Aviation Security Committee card
  • Identification cards of Vietnamese airlines
  • A certificate of identity issued by a ward or commune police station of permanent or temporary residence
  • Children under 14 years old: birth certificate

For passengers with foreign nationality:

  • Foreign passports or laissez-passers, separate visas, permanent residence cards, temporary residence cards issued by Vietnam. In case of loss of passport passengers must have a note from the diplomatic or consular office of the passenger country of nationality or official letter of the Department of Foreign Affairs, the local police office where the loss of identity and work is lost. lost passengers passports, photo, overlapping stamps. Official dispatch, confirmation letter is valid for use within 30 days from the date of certification.

All passengers traveling on international flights, including children and infants, are required to present their passport at check-in. Your passport may also have the required validity period.

For some international itineraries, you will need to prepare other documents such as visas or proof of the next itinerary. Each country has different requirements for passengers arriving in their country and it is your responsibility to understand and prepare all the appropriate documents. We will not be able to provide assistance if you arrive at the airport without the documents you need.

Please visit the website of your embassy or consulate to find out what documents you need. Some visas take time to process, so it is best to prepare your identification as soon as possible.

You don’t have to dress to impress when you fly with Pacific Airlines, but there are minimum dress requirements.

✔ Footwear

For your safety, all adults and children who are capable of walking must wear footwear (thongs are acceptable) during boarding and disembarking.

Bare feet and/or socks are not acceptable except for:

  • An infant, baby or child being carried
  • A customer using a medical device like a wheelchair or crutches
  • A customer in a plaster or plastic cast

Once on board, you are not required to wear footwear even if you’re seated in an exit row, though it is recommended.

✘ Offensive clothing

Please refrain from wearing any clothing or carrying personal items that display words, images, symbols or slogans that may reasonably be deemed offensive (e.g. a t-shirt with slurs or swear words on it).

Where this occurs, our crew will ask you to cover up the offensive material.

You should regularly update the general terms of the country where you come from so that you can understand how these terms affect you. We cannot accurately report the safety of your destination, so it is best to ask for travel advice from your local government or local consulate.

The best way to book a flight on Pacific Airlines flight is through the website. Here, you will find low daily rates, discount rates and special rates. You do not have to pay some fees if making an online reservation.

Your booking reference is a 6-character of letters.

If you made your booking at website, you’ll find your booking reference at the top of the itinerary we emailed you after you made your booking, and near the top of the booking information emails that we’ve sent you.

If you booked through a third party such as a travel agent, another airline or an online travel agent, please refer to the itinerary you were sent when you booked.

Whenever you make a booking on website, we’ll send you a booking confirmation email with your itinerary and tax invoice.

If you’ve lost your itinerary and tax invoice – don’t worry! You can get them re-sent to you through manage booking. You’ll need to provide your booking reference number, and either your last name or the email address you used.

Once you’re in manage booking, you can find the ‘Resend itinerary’ button under your flight details.

What if I booked through a travel agent or third-party website?

If you booked through a third party such as a travel agent, another airline or an online travel agent, please refer to the itinerary you were sent when you booked.

In some cases, itineraries may have been sent to your travel agent depending on the email used during booking. Please contact your travel agent or check the website where you made your booking to retrieve your itinerary.

Wrong email address

If you’ve waited over 24 hours and still haven’t received your itinerary, the email address you used during your booking might be incorrect.

If your email address is incorrect or you have lost your booking reference code, please contact us.

 

Quick tips for a smooth journey

✔ Before you confirm your booking, make sure your details are correct
✔ Take a note or screenshot of your booking reference number
✔ Check your junk or spam email folder if you haven’t received your itinerary
✔ Check that you’ve added all the extras you need for each flight
✔ View or resend your itinerary through manage booking anytime

To find out what changes are permitted for your booking, see our Fare rules. Please note that Fees and charges may apply when you change your booking.

If your original booking was made on the Pacific Airlines website or by phone, you can make limited changes at Manage booking. You’ll need your booking reference number and the email address in your booking.

You can also contact us.

If you have made an initial booking through a travel agent, please contact the travel agent to proceed with the change.

If you have made an initial booking through a travel agent, please contact the travel agent to proceed with the change.

Authorized changes may be made up to the time of opening your check-in counter.

Make a reservation and pay now

Pay by credit card

If you choose to pay by Credit Card, select the “Credit Card” box. When paying directly via the website, you can only use the following types of cards: VISA, JCB, MasterCard, American Express (a small fee may be collected by the card issuer).

The payment is only made when the above cards have an online payment function with the card issuing bank. You need to fill in the credit card information including “Card type”, “Card number”, “Cardholder’s name”, “Card expiry date / month”, “CVC / CVV number”. Your credit card information will be kept confidential and verified with the card issuing bank. Then press “Buy ticket”.

Please note: For payment by credit card, Pacific Airlines may require customers to confirm card information by email or present the card at the airport in case of need.

Foreign card transaction fee

Your credit or debit card payments may be processed outside the country in which you have purchased the seat. Your card issuer may treat your credit or debit card payment as overseas and charge a fee. For more information, please contact your bank.

Pay by domestic debit card

When making direct payment via the website, you can only use some types of domestic debit cards that have been registered or activated the online payment function.

Make a reservation and pay later

Customers can make a reservation at the website or call the booking center of Pacific Airlines (1900 1550) and make the following payment.

  1. Pay at the ticket offices of Pacific Airlines or at the airport
  2. Payment at the Bank’s transaction points
  3. At post offices nationwide
  4. Online payment via Internet banking service
The answer is yes, you can choose your seat when you book. Choose a seat near the aisle or near a window, or on the same row as friends and family. You may have to pay a fee and the seat you choose is available depending on the flight status. For a small fee, you can choose a seat in the front of the plane so you can get on and off the plane a little faster.

You can.

Seat selection depends on the availability of seats on the flight.

The wide-legged seat position is located near the aircraft exit door. If you want to sit near the emergency exit, you must:

  • be at least 15 years old
  • indicate an understanding of the exit row briefing, carry out instructions given by cabin crew onboard the aircraft and be willing to assist in the unlikely event of an emergency
  • not be travelling with someone that requires your assistance in an emergency
  • not be seated with an infant
  • not have any strength or mobility limitation, intellectual impairment or be travelling with a service dog
  • not be deaf or hearing impaired unless corrected by a hearing aid or device which must be worn during taxi, take-off and landing
  • not be deaf or hearing impaired
  • not be blind or vision impaired unless corrected by eye glasses/contact lenses which must be worn during taxi, take-off and landing
  • be able to reach, open, lift and throw out the 15kg (approx 33lbs) exit door in an emergency
  • not be in any stage of pregnancy
  • not require the use of an extension seat belt
  • stow all carry-on baggage in overhead lockers for take-off and landing

If you’ve booked an exit row seat, but think you’ll be unable to meet the additional requirements on the briefing card you must ask to be re-seated. The cabin crew may not be able to establish whether you’ll be able to meet these requirements without your help.

Terms and conditions of paid seat requests

  • Paid seat requests are non-transferable and non-refundable. You can only transfer seat requests when you make a permitted name change to your booking.
  • In the event of a flight disruption or schedule change, we will attempt to seat you in your requested or equivalent seat but we can’t guarantee the seat will be available on your new flight.
  • You may also be required to move seats for operational reasons.
  • If you choose to change your flight, you will be offered an equivalent seat when you change, subject to availability. If an equivalent seat is unavailable, Pacific Airlines will not provide a refund of the additional amount paid.
  • When you change flights, if the seat purchase fee is higher, you will have to pay the difference.